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Cbji FAQ – Frequently Asked Questions & Complete Answers in One Place

Every question you might have about cbji – from registration to withdrawals, bonuses to security – is answered here in one place. If you still can't find what you're looking for, reach out to our support team.

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Registration & Account Login & Password Deposit Withdrawal Bonuses & Promotions Games & Betting Security & KYC Support
The questions below are drawn from the experiences of thousands of cbji users. If you can't find the answer you're looking for, reach out to our 24/7 live support.
Registration & Account
7 Questions

Registering on cbji is quick and easy. Go to the registration page and enter your mobile number, a username, and a strong password. After OTP verification, your account will be active. The whole process takes just 3 minutes.

Yes, registration at cbji is completely free. There are no sign-up fees or hidden charges — opening an account won't cost you a single BDT.

Only one cbji account may be opened per mobile number. Multiple accounts are strictly prohibited under cbji's policy. Violations may result in account suspension.

You must be at least 18 years old to register on cbji. This is mandatory and will be verified via your NID or another valid ID document during the KYC process.

Go to Account Settings, navigate to the KYC section, and upload a photo of your National ID (NID) or passport. Verification is usually completed within 24–48 hours.

Yes, you can change your mobile number by contacting cbji support and completing an identity verification process. Please note that this may take a few business days to complete.

There is an optional "Referral Code" field on the cbji registration form. Enter the code provided by your friend there. Once registration is complete, the code can no longer be applied.
Login & Password
5 Questions

To log in to cbji, you will need your registered mobile number (or username) and password. You can also sign in quickly using Google or Facebook.

On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use that OTP to set a new password and log back in.

Entering the wrong password multiple times may temporarily lock your cbji account. Contact cbji's 24/7 live support — after verifying your identity, your account will be unlocked.

Yes, you can be logged into cbji on both mobile and desktop at the same time. For security, it's best to use trusted devices. You'll receive an alert if a login is detected from an unrecognized device.

Download the cbji app and log in normally for the first time. Then go to app settings and enable "Biometric Login." After that, you can sign in instantly using your fingerprint or Face ID.
Deposit
6 Questions

cbji supports deposits via all major mobile banking services and bank transfers in Bangladesh, including bKash, Nagad, Rocket, and DBBL. All methods are fast and secure.

The minimum deposit on cbji is just BDT 500, so you can get started even on a small budget and still take advantage of the welcome bonus.

Deposits made via bKash, Nagad, or Rocket are typically credited to your cbji account within 3–5 minutes. Bank transfers may take a little longer.

cbji does not charge any fees on deposits. However, if your mobile banking service or bank applies a transaction fee, that is subject to their own policies.

If your balance hasn't arrived within 30 minutes, contact cbji Live Support with your transaction ID. The support team will resolve the issue promptly.

The daily maximum deposit limit on cbji varies depending on your account type and verification level. Completing KYC unlocks higher limits. Contact support for more details.
Withdrawal
6 Questions

Log in and go to the Withdrawal page. Select your preferred method (bKash, Nagad, etc.), enter the amount and account number, then submit your request. The cbji team will process it promptly.

Withdrawals from cbji are typically processed within 5–15 minutes. During peak hours, it may take up to 1 hour. cbji offers one of the fastest withdrawal services in Bangladesh.

The minimum withdrawal on cbji is BDT 500. VIP members enjoy faster processing and priority withdrawals. KYC must be completed before any withdrawal can be made.

Common reasons include: incomplete KYC, incorrect account details, or unmet bonus rollover requirements. Resolve these issues and try again, or contact support for assistance.

Yes, when making a withdrawal you can select your preferred method and account number. However, for security purposes, adding a new account number for the first time may require additional verification.

cbji generally does not charge any fees for withdrawals. However, your mobile banking operator's own charges may apply in certain cases. Please read the terms and conditions for full details.
Bonuses & Promotions
6 Questions

After registering on cbji, simply make your first deposit and a 100% welcome bonus will be automatically credited to your account. No separate steps are required to claim it.

A rollover means you must wager the bonus amount a set number of times before you can withdraw. Rollover requirements at cbji vary by offer — check the Promotions page for full details on each bonus.

When someone registers on cbji using your referral code and makes their first deposit, both of you will receive a bonus. You can find your referral code in your account settings.

Yes, you can cancel an active bonus through your cbji account settings. Please note that cancelling a bonus will result in the associated bonus balance being forfeited.

Logging in to cbji every day earns you a daily login bonus. You can also earn cashback and rebate bonuses by playing certain games. Check the promotions page regularly for the latest offers.

Generally, you cannot have more than one active bonus at a time on cbji. Once your current bonus is used up, you can claim the next one. Check the terms on the Promotions page for more details.
Games & Betting
5 Questions

cbji offers 500+ games including slots, Live Casino, fish games, and Sports Betting, all from world-class game providers.

cbji Live Casino lets you play in real time with real dealers via live streaming. You can interact with the dealer directly, delivering an experience that closely mirrors a real casino.

All games on cbji use certified RNG (Random Number Generator) technology and are regularly audited by independent third-party reviewers. Results are completely fair and verifiable.

The minimum bet on cbji varies by game. Most slots start from as little as BDT 1. Minimum bets for Live Casino and other games may differ.

Yes, all cbji games are fully supported on mobile. The cbji website is completely responsive on mobile devices, and you can also download the cbji app for an even better experience.
Security & KYC
4 Questions

Yes, cbji uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never sold to any third party.

KYC (Know Your Customer) is required to verify your identity and prevent fraud and money laundering. It keeps your account secure and is mandatory before you can make a withdrawal.

cbji is a licensed and regulated gaming platform, operating under the approval of an international gaming regulatory authority. This ensures your safety and protects your rights.

Contact cbji support immediately and request that your account be locked. Change your password right away. cbji will investigate and take the necessary action.
Support
3 Questions

cbji offers support via live chat (24/7), email, and Telegram. Support is available in Bengali and responses are typically provided within a few minutes.

Yes, cbji support is available 24 hours a day, 7 days a week — including public holidays. Support is also available in Bengali.

You can submit any complaint via live chat or email. cbji takes all complaints seriously and typically resolves them within 48 hours.
Why is cbji trusted?

Alongside our FAQ, discover why cbji is the top choice in Bangladesh

Safe & Secure Platform

Cbji operates with 256-bit SSL encryption and an international license. Your personal data and funds are fully secure.

Fastest Withdrawals

Cbji offers one of the fastest withdrawal services in Bangladesh – get your funds in bKash or Nagad in just 5–15 minutes.

24/7 Support in Bengali

Whatever the issue, cbji support is always here for you — in your language, any time of day or night.

Massive Collection of 500+ Games

Slots, Live Casino, Fish Game — all in one place. cbji brings you games from world-class game providers.

Mobile App

The cbji Android and iOS app gives you biometric login, push notifications, and the best gaming experience on mobile.

Responsible Gaming

Cbji places the highest importance on responsible gaming. Tools including deposit limits and self-exclusion are all available free of charge.

Still have questions?

If you can't find the answer to your question in the FAQ, feel free to contact us directly.

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Warning: cbji will never ask for your password, OTP, or banking details via phone or SMS. If you receive such a message, it may be a scam.
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